Jira Service Management

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Search below or open a Request","sharedPortalName":"RTI Support Portal","userInitialAnnouncementHeader":"Latest News","userInitialAnnouncementMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li>A meter and a milestone. The brand new Mako meter from RTI is a pioneering solution that will revolutionize your way of work with plug-and-play simplicity: <a href=\"https://makobyrti.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Mako</a></li>\n <li>Ocean Next 4.0 is a major new feature release of Ocean, with the major highlight that Ocean now supports the new Mako System. Piranha, Cobia and Scatter Probe are also supported, as with previous Ocean versions. Ocean data and share it with colleagues: <a href=\"https://myrti.rtigroup.com/mybox/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">myBox</a> Calibration certificates and measurement logs: <a href=\"https://myrti.rtigroup.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">myRTI</a> <a href=\"http://rtigroup.com/rti-support/rti-software-downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Download Ocean Next</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to RTI Support Portal. Search below or open a Request","sharedPortalName":"RTI Support Portal","announcementHeader":"Latest News","announcementMessage":"- A meter and a milestone. The brand new Mako meter from RTI is a pioneering solution that will revolutionize your way of work with plug-and-play simplicity: [Mako|https://makobyrti.com/] \n- Ocean Next 4.0 is a major new feature release of Ocean, with the major highlight that Ocean now supports the new Mako System.\nPiranha, Cobia and Scatter Probe are also supported, as with previous Ocean versions.\nOcean data and share it with colleagues: [myBox|https://myrti.rtigroup.com/mybox/]\nCalibration certificates and measurement logs: [myRTI|https://myrti.rtigroup.com/]\n[Download Ocean Next|http://rtigroup.com/rti-support/rti-software-downloads/]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#115e67","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/80240a98-84bf-4ce2-a109-d377b09fc8e4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Mzg3OTg0NC00YzQzLTQyZDUtOGY0OS0xYmY1NGU2MWUxYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgwMjQwYTk4LTg0YmYtNGNlMi1hMTA5LWQzNzdiMDlmYzhlNCI6WyJyZWFkIl19LCJleHAiOjE3MzIyOTMyNDEsIm5iZiI6MTczMjI5MjY0MX0.Mkyc_jxGB3f3KJYqWZr8f5eW5wk9P-ZXK2P0KpQZJxA&client=83879844-4c43-42d5-8f49-1bf54e61e1b5&height=300&mode=fit","bannerMediaApiFileId":"80240a98-84bf-4ce2-a109-d377b09fc8e4","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"osd","projectId":10007,"serviceDeskId":1,"name":"RTI Support Portal","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"12","name":"Application Support","descriptionHtml":"If applicable, please be sure to include information about your products s/n and other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean, include this in the case.","callToAction":"Application Support","introHtml":"Need help with Application? Select this to submit a request","icon":10572,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[3],"key":""},{"id":"17","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"Found a bug in our products? Report it to us!","icon":10583,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[1],"key":""},{"id":"11","name":"Cloud Support","descriptionHtml":"If applicable, please be sure to include information about your software and user account or other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean or pictures, include this in the case.","callToAction":"Cloud Support","introHtml":"Need help with our Cloud services like myRTI or myBox? Select this to submit a request","icon":10577,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[3],"key":""},{"id":"15","name":"Frequently Asked Questions","descriptionHtml":"<a href=\"https://rtisupport.atlassian.net/servicedesk/customer/portal/1/article/296517670?src=1494790989\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You're welcome to check out our FAQs</a> <<< Note: Lots of other technical questions and topics can be searched for in our <a href=\"https://rtisupport.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Portal</a><<<","callToAction":"Frequently Asked Questions","introHtml":"","icon":10582,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[4],"key":""},{"id":"4","name":"Software Support","descriptionHtml":"If applicable, please be sure to include information about your software and other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean, include this in the case.","callToAction":"Software Support","introHtml":"Need help with Ocean or other software? Select this to submit a request","icon":10587,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[3],"key":""},{"id":"18","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature","icon":10581,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[1],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"If applicable, please be sure to include information about your products s/n and other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean, include this in the case.","callToAction":"Technical Support","introHtml":"Need help with Technical question of our products? Select this to submit a request","icon":10576,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[3],"key":""},{"id":"14","name":"Telephone Support","descriptionHtml":"You can reach us on the phone number below:\nGlobal Support hours: 08:00 to 16:00 (CET) Telephone: +46 (0) 31 746 36 28\nUSA and Canada Support hours: 07:30 to 16:30 (ET) Telephone: +1 800-222-7537\nYou can reach the Live on the RTI Support Portal for instance technical support. Click at the green button and you will bee connected:\nLive Chat Support hours: 09:00 to 15:00 (CET), 07:00 to 13:00 (UTC)","callToAction":"Telephone Support","introHtml":"Need urgent support? 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