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RTI Support Portal

Welcome to RTI Support Portal

Latest News

  • Ocean Next v4.6 is a feature release in the v4 series, supporting all RTI products including Mako, Piranha, Cobia and RTI Scatter Probe.
    The Ocean Next v4.6 release introduces several improvements, expanded device support, and usability enhancements.
    A new Mako firmware version v1.6.4 with the latest updates and performance enhancements. Mako Firmware update start automatically when users connect their Mako system to Ocean Next.
    Scatter Probe automatic firmware update is also included and starts as soon as you connect it to Ocean Next.
    Frequently asked questions about Ocean Next v4 can be found here on the Support Portal: Ocean Next v4 - Mako
    Download Ocean Next
    Release Highlights
    Release date: 2026-05-05
    Ocean data and share it with colleagues: myBox
    Calibration certificates and measurement logs: myRTI
  • Mako Display v1.3.0 redefines X-ray QA and testing. Download here: RTI Mako Display
    Release date: 2026-05-05
  • New myRTI single login with Google, Microsoft and Apple. Log in and activate Ocean Next quickly, or access the myRTI website: myRTI
    Release date: 2026-04-06

Topics

  • Mako
    • Mako by RTI
    • Mako Display v1
    • Ocean Next v4 - Mako
  • FAQ
    • FAQ- Frequently Asked Questions
    • What should be included in a Support ticket?
    • Make a Ocean Next Support file
  • myBox
    • myBox – A How-To Guide
    • myBox – RTI Cloud Backup Service
    • myRTI - RTI Cloud Portal
  • RTI Cloud Portal
    • myRTI
  • RTI Software
    • RTI Software Downloads
  • RTI Documentation
    • RTI Documentation Downloads

Suggested forms

  • Technical Support in RTI Support Portal

    Need help with Technical question of our products? Select this to submit a request

  • Suggest a new feature in RTI Support Portal

    Let us know your idea for a new feature

  • Application Support in RTI Support Portal

    Need help with Application? Select this to submit a request

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Mako Firmware update start automatically when users connect their Mako system to Ocean Next. <br> Scatter Probe automatic firmware update is also included and starts as soon as you connect it to Ocean Next.<br> Frequently asked questions about Ocean Next v4 can be found here on the Support Portal: <a href=\"https://rtisupport.atlassian.net/servicedesk/customer/portal/1/article/586645511\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Ocean Next v4 - Mako</a> <br> <a href=\"https://rtigroup.com/resource-center/rti-software-downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download Ocean Next</a><br> <a href=\"https://rtigroup.com/OceanInstaller_v4.6.0.0/RTI%20Ocean-4.6_Release-highlights-2026-05-05.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Release Highlights </a><br> Release date: 2026-05-05<br> Ocean data and share it with colleagues: <a href=\"https://myrti.rtigroup.com/mybox/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">myBox</a><br> Calibration certificates and measurement logs: <a href=\"https://myrti.rtigroup.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">myRTI</a></li>\n <li>Mako Display v1.3.0 redefines X-ray QA and testing. Download here: <a href=\"https://rtisupport.atlassian.net/servicedesk/customer/portal/1/article/1220378625?source=shareable-url\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">RTI Mako Display</a><br> Release date: 2026-05-05</li>\n <li>New myRTI single login with Google, Microsoft&nbsp;and&nbsp;Apple. Log in and activate Ocean Next quickly, or access the myRTI website: <a href=\"https://myrti.rtigroup.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">myRTI</a><br> Release date: 2026-04-06</li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to RTI Support Portal","sharedPortalName":"RTI Support Portal","announcementHeader":"Latest News","announcementMessage":"- Ocean Next v4.6 is a feature release in the v4 series, supporting all RTI products including Mako, Piranha, Cobia and RTI Scatter Probe.\nThe Ocean Next v4.6 release introduces several improvements, expanded device support, and usability enhancements.\nA new Mako firmware version v1.6.4 with the latest updates and performance enhancements. Mako Firmware update start automatically when users connect their Mako system to Ocean Next. \nScatter Probe automatic firmware update is also included and starts as soon as you connect it to Ocean Next.\nFrequently asked questions about Ocean Next v4 can be found here on the Support Portal: [Ocean Next v4 - Mako|https://rtisupport.atlassian.net/servicedesk/customer/portal/1/article/586645511] \n[Download Ocean Next|https://rtigroup.com/resource-center/rti-software-downloads/]\n[Release Highlights |https://rtigroup.com/OceanInstaller_v4.6.0.0/RTI%20Ocean-4.6_Release-highlights-2026-05-05.pdf]\nRelease date: 2026-05-05\nOcean data and share it with colleagues: [myBox|https://myrti.rtigroup.com/mybox/]\nCalibration certificates and measurement logs: [myRTI|https://myrti.rtigroup.com/]\n- Mako Display v1.3.0 redefines X-ray QA and testing. 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