Jira Service Management

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Let myBox backup your Ocean data and share it with colleagues: [myBox|https://myrti.rtigroup.com/mybox/]\nCalibration certificates and measurement logs with myRTI: [myRTI|https://myrti.rtigroup.com/]\n[Download Ocean Next|http://rtigroup.com/rti-support/rti-software-downloads/]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#115e67","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0b093ea2-6629-4a07-adbf-b89e1af78a34/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Mzg3OTg0NC00YzQzLTQyZDUtOGY0OS0xYmY1NGU2MWUxYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBiMDkzZWEyLTY2MjktNGEwNy1hZGJmLWI4OWUxYWY3OGEzNCI6WyJyZWFkIl19LCJleHAiOjE3MDEyOTkxOTYsIm5iZiI6MTcwMTI5ODU5Nn0.Pjmb1C-0BCO5AGmHe_6jv1kmMpKL6zmsZ2WI6LswJ30&client=83879844-4c43-42d5-8f49-1bf54e61e1b5&height=300&mode=fit","bannerMediaApiFileId":"0b093ea2-6629-4a07-adbf-b89e1af78a34","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"osd","projectId":10007,"serviceDeskId":1,"name":"RTI Support Portal","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"12","name":"Application Support","descriptionHtml":"If applicable, please be sure to include information about your products s/n and other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean, include this in the case.","callToAction":"Application Support","introHtml":"Need help with Application? Select this to submit a request","icon":10572,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[3],"key":""},{"id":"17","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"Found a bug in our products? Report it to us!","icon":10583,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[1],"key":""},{"id":"11","name":"Cloud Support","descriptionHtml":"If applicable, please be sure to include information about your software and user account or other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean or pictures, include this in the case.","callToAction":"Cloud Support","introHtml":"Need help with our Cloud services like myRTI or myBox? 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