{"xsrfToken":"8a2509791c0bbfb593b83b982c398a7dc46e7b26_lout","branding":{"id":"1","key":"osd","name":"RTI Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5a6bbb98-2219-45b2-9af2-9c17b5b3f2a7/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Mzg3OTg0NC00YzQzLTQyZDUtOGY0OS0xYmY1NGU2MWUxYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVhNmJiYjk4LTIyMTktNDViMi05YWYyLTljMTdiNWIzZjJhNyI6WyJyZWFkIl19LCJleHAiOjE3NDUxOTkxNzEsIm5iZiI6MTc0NTE5ODU3MX0.RaYFraoPyFLEQkI4ffrDF9ysw_jWwcnEkEk7M3XILto&client=83879844-4c43-42d5-8f49-1bf54e61e1b5&mode=fit","logoId":"5a6bbb98-2219-45b2-9af2-9c17b5b3f2a7","isLogoAvailable":true,"helpCenterTitle":"Welcome to RTI Support Portal. 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The brand new Mako meter from RTI is a pioneering solution that will revolutionize your way of work with plug-and-play simplicity: <a href=\"https://makobyrti.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Mako</a></li>\n <li>Ocean Next 4.0 is a major new feature release of Ocean, with the major highlight that Ocean now supports the new Mako System.<br> Piranha, Cobia and Scatter Probe are also supported, as with previous Ocean versions.<br> Ocean data and share it with colleagues: <a href=\"https://myrti.rtigroup.com/mybox/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">myBox</a><br> Calibration certificates and measurement logs: <a href=\"https://myrti.rtigroup.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">myRTI</a><br> <a href=\"http://rtigroup.com/rti-support/rti-software-downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download Ocean Next</a></li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to RTI Support Portal. 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If you have a measurement file from Ocean, include this in the case.</p>","callToAction":"Application Support","introHtml":"<p>Need help with Application? Select this to submit a request</p>","icon":10572,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[3],"key":""},{"id":"17","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Found a bug in our products? Report it to us!</p>","icon":10583,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[1],"key":""},{"id":"11","name":"Cloud Support","descriptionHtml":"<p>If applicable, please be sure to include information about your software and user account or other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean or pictures, include this in the case.</p>","callToAction":"Cloud Support","introHtml":"<p>Need help with our Cloud services like myRTI or myBox? Select this to submit a request</p>","icon":10577,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[3],"key":""},{"id":"15","name":"Frequently Asked Questions","descriptionHtml":"<p><b><a href=\"https://rtisupport.atlassian.net/servicedesk/customer/portal/1/article/296517670?src=1494790989\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You're welcome to check out our FAQs</a> &lt;&lt;&lt;</b><br> Note: Lots of other technical questions and topics can be searched for in our <a href=\"https://rtisupport.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Portal</a>&lt;&lt;&lt;</p>","callToAction":"Frequently Asked Questions","introHtml":"","icon":10582,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[4],"key":""},{"id":"4","name":"Software Support","descriptionHtml":"<p>If applicable, please be sure to include information about your software and other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean, include this in the case.</p>","callToAction":"Software Support","introHtml":"<p>Need help with Ocean or other software? Select this to submit a request</p>","icon":10587,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[3],"key":""},{"id":"18","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature</p>","icon":10581,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[1],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"<p>If applicable, please be sure to include information about your products s/n and other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean, include this in the case.</p>","callToAction":"Technical Support","introHtml":"<p>Need help with Technical question of our products? Select this to submit a request</p>","icon":10576,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[3],"key":""},{"id":"14","name":"Telephone Support","descriptionHtml":"<p>You can reach us on the phone number below:</p>\n<p><b>Global Support hours: 08:00 to 16:00 (CET)</b><br> Telephone: +46 (0) 31 746 36 28</p>\n<p><b>USA and Canada Support hours: 07:30 to 16:30 (ET)</b><br> Telephone: +1 800-222-7537</p>\n<p>You can reach the Live on the RTI Support Portal for instance technical support. Click at the green button and you will bee connected:</p>\n<p>Live Chat Support hours: 09:00 to 15:00 (CET), 07:00 to 13:00 (UTC)</p>","callToAction":"Telephone Support","introHtml":"<p>Need urgent support? 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