Jira Service Management

{"xsrfToken":"7b8b8e2fdcd7de61a6600a374c3eeb433712f71c_lout","branding":{"id":"1","key":"osd","name":"RTI Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5a6bbb98-2219-45b2-9af2-9c17b5b3f2a7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Mzg3OTg0NC00YzQzLTQyZDUtOGY0OS0xYmY1NGU2MWUxYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVhNmJiYjk4LTIyMTktNDViMi05YWYyLTljMTdiNWIzZjJhNyI6WyJyZWFkIl19LCJleHAiOjE3NzE0NjAwNzYsIm5iZiI6MTc3MTQ1OTQ3Nn0.FRjtNEM3L_H0roLTCkXRO9bYqIOeM1I1znUBoeBaWjs&client=83879844-4c43-42d5-8f49-1bf54e61e1b5&mode=fit","logoId":"5a6bbb98-2219-45b2-9af2-9c17b5b3f2a7","isLogoAvailable":true,"helpCenterTitle":"Welcome to RTI Support Portal","sharedPortalName":"RTI Support Portal","userInitialAnnouncementHeader":"Latest News","userInitialAnnouncementMessageWiki":"<ul class=\"alternate\" type=\"square\">\n <li>The new Mako Display redefines X-ray QA and testing. Download here: <a href=\"https://rtisupport.atlassian.net/servicedesk/customer/portal/1/article/1220378625?source=shareable-url\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">RTI Mako Display</a> Release date: 2025-12-01</li>\n <li>Ocean Next v4.5 is a major new feature release of Ocean Next, with the major highlight that Ocean now supports the new Mako System. Mako Firmware updates are included and start automatically when users connect their Mako system to Ocean Next. Scatter Probe automatic firmware update is also included and starts as soon as you connect it to Ocean Next: <a href=\"https://rtisupport.atlassian.net/servicedesk/customer/portal/1/article/586645511\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Ocean Next v4 - Mako</a> Piranha and Cobia are also supported, as with previous Ocean versions. Ocean data and share it with colleagues: <a href=\"https://myrti.rtigroup.com/mybox/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">myBox</a> Calibration certificates and measurement logs: <a href=\"https://myrti.rtigroup.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">myRTI</a> <a href=\"https://rtigroup.com/resource-center/rti-software-downloads/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Download Ocean Next</a> <a href=\"https://rtigroup.com/OceanInstaller_v4.5.0.0/RTI-Ocean-4.5_Release-highlights-251212.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Release Highlights </a> Release date: 2025-12-15</li>\n</ul>","translations":{"en-US":{"helpCenterTitle":"Welcome to RTI Support Portal","sharedPortalName":"RTI Support Portal","announcementHeader":"Latest News","announcementMessage":"- The new Mako Display redefines X-ray QA and testing. Download here: [RTI Mako Display|https://rtisupport.atlassian.net/servicedesk/customer/portal/1/article/1220378625?source=shareable-url]\nRelease date: 2025-12-01\n- Ocean Next v4.5 is a major new feature release of Ocean Next, with the major highlight that Ocean now supports the new Mako System. Mako Firmware updates are included and start automatically when users connect their Mako system to Ocean Next. Scatter Probe automatic firmware update is also included and starts as soon as you connect it to Ocean Next: [Ocean Next v4 - Mako|https://rtisupport.atlassian.net/servicedesk/customer/portal/1/article/586645511]\nPiranha and Cobia are also supported, as with previous Ocean versions.\nOcean data and share it with colleagues: [myBox|https://myrti.rtigroup.com/mybox/]\nCalibration certificates and measurement logs: [myRTI|https://myrti.rtigroup.com/]\n[Download Ocean Next|https://rtigroup.com/resource-center/rti-software-downloads/]\n[Release Highlights |https://rtigroup.com/OceanInstaller_v4.5.0.0/RTI-Ocean-4.5_Release-highlights-251212.pdf]\nRelease date: 2025-12-15","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#115e67","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Mzg3OTg0NC00YzQzLTQyZDUtOGY0OS0xYmY1NGU2MWUxYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzE0NjAwNzYsIm5iZiI6MTc3MTQ1OTQ3Nn0.EGpYA61i-REUG7ZMy2CSxo4zCCJixSofen57B2k5D5U&client=83879844-4c43-42d5-8f49-1bf54e61e1b5&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#115e67","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"osd","projectId":10007,"serviceDeskId":1,"name":"RTI Support Portal","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"12","name":"Application Support","descriptionHtml":"If applicable, please be sure to include information about your products s/n and other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean, include this in the case.","callToAction":"Application Support","introHtml":"Need help with Application? Select this to submit a request","icon":10572,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[3],"key":""},{"id":"17","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"Found a bug in our products? Report it to us!","icon":10583,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[1],"key":""},{"id":"11","name":"Cloud Support","descriptionHtml":"If applicable, please be sure to include information about your software and user account or other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean or pictures, include this in the case.","callToAction":"Cloud Support","introHtml":"Need help with our Cloud services like myRTI or myBox? Select this to submit a request","icon":10577,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[3],"key":""},{"id":"15","name":"Frequently Asked Questions","descriptionHtml":"<a href=\"https://rtisupport.atlassian.net/servicedesk/customer/portal/1/article/296517670?src=1494790989\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You're welcome to check out our FAQs</a> <<< Note: Lots of other technical questions and topics can be searched for in our <a href=\"https://rtisupport.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Portal</a><<<","callToAction":"Frequently Asked Questions","introHtml":"","icon":10582,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[4],"key":""},{"id":"4","name":"Software Support","descriptionHtml":"If applicable, please be sure to include information about your software and other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean, include this in the case.","callToAction":"Software Support","introHtml":"Need help with Ocean, Mako Display or other software? Select this to submit a request","icon":10587,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10587","groups":[3],"key":""},{"id":"18","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature","icon":10581,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10581","groups":[1],"key":""},{"id":"1","name":"Technical Support","descriptionHtml":"If applicable, please be sure to include information about your products s/n and other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean, include this in the case.","callToAction":"Technical Support","introHtml":"Need help with Technical question of our products? Select this to submit a request","icon":10576,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[3],"key":""},{"id":"14","name":"Telephone Support","descriptionHtml":"You can reach us on the phone number below:\nGlobal Support hours: 08:00 to 16:00 (CET) Telephone: +46 (0) 31 746 36 28\nUSA and Canada Support hours: 07:30 to 16:30 (ET) Telephone: +1 800-222-7537\nYou can reach the Live on the RTI Support Portal for instance technical support. Click at the green button and you will bee connected:\nLive Chat Support hours: 09:00 to 15:00 (CET), 07:00 to 13:00 (UTC)","callToAction":"Telephone Support","introHtml":"Need urgent support? Call Us!","icon":10571,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[1],"key":""},{"id":"104","name":"Cobia Support","descriptionHtml":"","callToAction":"Cobia Support","introHtml":"Need help with Application? Select this to submit a request","icon":10573,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"If applicable, please be sure to include information about your products s/n and other useful information that can allow us to give you more precise support. If you have a measurement file from Ocean, include this in the case.","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10586,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10586","groups":[],"key":""},{"id":"16","name":"Live Chat","descriptionHtml":"Requests created by chat","callToAction":"Live Chat","introHtml":"Requests created by chat","icon":10571,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[],"key":""},{"id":"107","name":"Mako Display crash reports","descriptionHtml":"","callToAction":"Mako Display crash reports","introHtml":"Mako Display crash reports","icon":10974,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10974","groups":[],"key":""},{"id":"106","name":"Mako Display Support","descriptionHtml":"","callToAction":"Mako Display Support","introHtml":"Need help with Application? Select this to submit a request","icon":10974,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10974","groups":[],"key":""},{"id":"102","name":"Mako Support","descriptionHtml":"","callToAction":"Mako Support","introHtml":"Need help with Application? Select this to submit a request","icon":10573,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"101","name":"myBox Support","descriptionHtml":"","callToAction":"myBox Support","introHtml":"Need help with our Cloud services like myRTI or myBox? Select this to submit a request","icon":10560,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[],"key":""},{"id":"100","name":"myRTI Support","descriptionHtml":"","callToAction":"myRTI Support","introHtml":"Need help with our Cloud services like myRTI or myBox? Select this to submit a request","icon":10560,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10560","groups":[],"key":""},{"id":"19","name":"Ocean crash reports","descriptionHtml":"","callToAction":"Ocean crash reports","introHtml":"Ocean crash reports","icon":10578,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"99","name":"Ocean Support","descriptionHtml":"","callToAction":"Ocean Support","introHtml":"Need help with Ocean, Mako Display or other software? Select this to submit a request","icon":10644,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10644","groups":[],"key":""},{"id":"103","name":"Piranha Support","descriptionHtml":"","callToAction":"Piranha Support","introHtml":"Need help with Application? Select this to submit a request","icon":10573,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"105","name":"Scatter Probe Support","descriptionHtml":"","callToAction":"Scatter Probe Support","introHtml":"Need help with Application? Select this to submit a request","icon":10573,"iconUrl":"https://rtisupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"},{"id":1,"name":"Other"},{"id":4,"name":"FAQs"}],"orderMapping":{"3":[1,4,11,12],"4":[15],"1":[18,17,14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"79353f60-a216-3535-9bdf-815bcf96c932","appLinkName":"System Confluence","appLinkUrl":"https://rtisupport.atlassian.net/wiki","spaceKey":"SUP","spaceName":"Support","spaceUrl":"https://rtisupport.atlassian.net/wiki/spaces/SUP","isServer":false},"labels":[],"projectKey":"OSD","serviceDeskId":1,"kbLinkDomainURLs":["https://rtisupport.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4Mzg3OTg0NC00YzQzLTQyZDUtOGY0OS0xYmY1NGU2MWUxYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzE0NjA2NzYsIm5iZiI6MTc3MTQ1OTQ3NiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.UZay5IJ2X7tH_AzgvfUmvJDCkJmc_mW8lJyTNXCko38","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"83879844-4c43-42d5-8f49-1bf54e61e1b5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"kbPage":{"id":296517670,"title":"FAQ- Frequently Asked Questions","url":"https://rtisupport.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/296517670","space":{"key":"SUP","name":"Support","id":295862381},"serviceDeskIds":[1],"appLinkId":"79353f60-a216-3535-9bdf-815bcf96c932","idInString":"296517670","projects":[{"projectId":10007,"serviceDeskId":1,"portalId":1}]}}